Delivery
Goods will normally be delivered within 30 days of us accepting your order. We will contact you if delivery is likely to be delayed beyond these periods. We will not be liable for any loss or damage suffered by you through any delay in delivery, including where there is any delay in delivery made by a third party courier. In this case, we will inform you as soon as possible. We run a queue system in our manufacturing schedule, as soon as an order has been accepted it will be allocated into our manufacturing schedule and will be manufactured and be available for collection or delivery as soo as possible.
Access
The Supplier requires access roads to the Customer site to be at minimum large enough for a long-wheel based vehicle. Deliveries may be made using articulated lorries via courier or private courier. Any vehicle access restrictions must be supplied to Chicubes on placing any order. Failed delivery or re-delivery costs due to access restrictions will need to be paid for by the customer.
The Supplier requires full and unrestricted access to and around the installation to allow access for assembly work to be undertaken. This access includes a minimum of 60cm around the base for safe working. A height clearance of at least 3m is required for all installations, unless specifically agreed with Chicubes in writing.
The Customer shall ensure that a clear and safe passage is made available from the road to the Work Space, with no debris or other obstacles blocking the route. For installation work carried out by Chicubes an agreed distance between vehicle access and site location shall be supplied by the customer and agreed by Chicubes if this distance exceeds 50m. Additional charges for installation may be incurred for distances in excess of this.
The supplier’s proposal does not include removal or alteration of building fabric, trees or bushes in order to gain access to complete the installation work.
The Supplier will not carry through garages, domestic buildings, over fences or areas with height restrictions without specific written agreement.
If the Customer fails to inform the Supplier of these restrictions before delivery this will result in cancellation of the order and any monies paid will not be refunded.
Any return visits or extra time incurred by the Supplier on site due to restricted access will be at extra cost to the Customer.
The Supplier aims to be on site from between 7.30am to 12pm onwards on each day of the installation depending on site location. If there are any restricted working hours and/or quiet times to be observed, the Customer shall inform the Supplier prior to the Supplier scheduling installation dates.
The Supplier works Monday to Thursday from 7.30am to 4.00pm including a 20 minute rest break and a 30 minute lunch break excluding bank holidays and other Public holidays.
Postage and Packing
Unless otherwise stated, postage and packing shall be charged in addition to the price of the goods themselves and will vary according to the delivery address, weight and size of the goods ordered, and the method of postage preferred. Delivery may be in assembled or flat pack form depending on the product ordered. Our standard delivery charges cover delivery within a 150 mile radius, please contact us for delivery prices outside this area, we do deliver nation wide and can ship overseas. More information on the postage and packaging options may be found on the website.
Payment
Full payment for any goods ordered must be made by credit or debit card in advance of delivery. All charges will be made in UK pounds sterling and payments made from other currencies will be subject to your card issuers exchange rates.
Payment of the price shall be in the manner specified in the Proposal.
All goods remain the property of the company until paid for in full. A minimum 35% initial payment is required upon placement of order for all standard products, a 35% minimum deposit is required on all bespoke orders before manufacturing can commence. The balance of the payment is due in accordance with the agreed payment plan and certainly by the day of installation. Any agreed payment terms relating to individual orders that are broken by the consumer may result in a delay in manufacturing the order.
Payment for the goods and delivery charges may be paid for by Visa, Visa Debit and Mastercard as show on the Suppliers website or by agreed bank transfer.
Where Suppliers delivery personnel are delayed prior to starting the job due to payment issues or any other reason caused by the customer, the Supplier reserves the right to charge for the delay time incurred.
Any outstanding balances will be deducted from debit or credit cards on the day of delivery. The Supplier reserves the right to dismantle and remove any buildings not paid for in full. The customer must allow full access to the site for this purpose and will be notified in writing of this intent.
The Supplier reserves the right to suspend performance of any of its obligations under any Contract while a Customer’s account remains overdue for payment. Interest will be charged at 5% per month, or part thereof, on all overdue payments.
Availability
All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, we will inform you as soon as possible. Where goods are unavailable for any reason, we may propose to provide you with substitute goods of equivalent quality and price. Should any goods ordered not be available or any substitute goods not be to your reasonable satisfaction, we ask that you return the goods to us at your expense.