Orders for Products accepted by the Supplier may be cancelled or rescheduled by the Customer only with the written consent of the Supplier (which consent the Supplier may withhold for any reason) and the Customer shall indemnify the Supplier against the cost of all labour and materials used in connection with the order so cancelled or varied and against all loss, damage cost, charges and expenses suffered or incurred by the Supplier as a result of that cancellation or variation.
Save as regards bespoke items, the Customer has the right to cancel the contract (Distance selling / Cooling off period) at any time up to the end of 14 working days after acceptance of order. A working day is any day other than weekends and bank or other public holidays. However, payment refunds cannot be guaranteed after manufacture has commenced. If a deposit is paid on placing and order a maximum of 35% of the value of the total order maybe withheld as a cancellation fee. If full payment is paid on placing and order a maximum of 35% of the value of the total order maybe withheld as a cancellation fee. The Supplier will consider each case individually on whether part or full deposit or payment payment can/will be refunded. Where a bespoke product has been ordered the Supplier will be unable to refund any payments made by the Customer.
To exercise their right of cancellation the Customer must give written notice to the Supplier by post or email, at the address, or email address shown on the order confirmation, giving details of the goods ordered and (where appropriate) their delivery.
Once the Customer has notified the Supplier that they are cancelling the contract and the cancellation is accepted, the Supplier will refund or re-credit the Customer within 30 days for any sum that has been paid by the Customer or debited from their credit card for the goods.