01782 499915

We accept the following methods of payment – Mastercard, Visa, Visa Debit and Paypal

Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size or we will offer a refund.

Goods will normally be delivered within 30 days of us accepting your order. We will contact you if delivery is likely to be delayed beyond these periods. We will not be liable for any loss or damage suffered by you through any delay in delivery, including where there is any delay in delivery made by a third party courier. In this case, we will inform you as soon as possible. We run a queue system in our manufacturing schedule, as soon as an order has been accepted it will be allocated into our manufacturing schedule and will be manufactured and be available for collection or delivery as soo as possible.